For International Custumers
All items on the website are available for sale. You don't have to worry about stock, size, color . our database is directly connected to our big suppliers / distributor.
All bikes and accessories have official warranty and are shipped complete in original boxes ( Full Professional Assembly ) . The guarantee applies depending on the bikes/ items you buy. We will fill Warranty card according to your billing address. Please remember. That all international orders are ship directly from the warehouse not from our store due to limited stock. We will adjust your shipment from the closest warehouse if possible.
Estimated international delivery is (27-35 days ) ( 2 days packing process from warehouse ) your order will be shipped directly to the warehouse. our warehouse is located in 0600–2699 Auckland New Zealand & USA . So the shipping process will be carried out depending on stock availability. shipments will be carried out within 2 x 24 hours. we will attach the Track number to your email.
We provide safe and convenient payments for you. and we hope that before making a complaint a better discussion. If you do not receive the package more than 35 days you can ask us to complete it and If you make a payment via paypal , Please open dispute after 35 working days. outside of this agreement means you have canceled the order unilaterally. We are not responsible for these actions. because it is beyond our authority to resolve it. Before your transaction is returned by paypal. we will charge a cancellation fee USD 45 / Shipment fee.
Please ensure that both your PayPal account limit and the credit limit of your PayPal payment method are sufficient, otherwise your order will not be successful.
Import Duty Tax :
Prices include VAT and import tax. and there is no need to pay these fees in your country anymore.
ERP Resulution LTD are trading names of EU MTB registered in the Riga Plaza blk 1 No. 89 - 71 Mukusalas Street, Riga, Latvia. / Company No: 02621801 / VAT No: GB214 2571 94
We are open 24 hours a day for you. You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please ask our Gear Advisors . Orders do process quickly and at times it may be too late to make any changes.