We work hard prior to dispatching your product to make sure it never comes back as a warranty issue. We get how frustrating warranty problems can be and our aim is to assess any problems, find a resolution and get you back out using your product as quickly as we can. As with all warranty though there are some things you need to know :
Our policy does not affect your statutory rights.
We does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by us
We does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.
Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
After the initial 30 day period We Reserve the right to repair/replace any defective part under warranty.
Triathlon wetsuits are made for speed and efficiency in the water therefore the material is soft and without due care could be easily damaged. Please take extra care when pulling your wetsuit on. Rips, tears and cuts are not covered by the manufacturer’s warranty. If you do accidentally damage your wetsuit repair kits are available.
Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.
Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.
Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.
If a repair/replacement is not possible, We reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.
Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.
How do I make a warranty claim?
All goods purchased from us are covered by a full warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship. If you feel that your purchase has developed a fault, then please email us before returning any goods - we may be able to solve your problem without you incurring any postage costs.
To get the fastest resolution all you have to do is:
- Complete a Warranty Claim Form
- Take a few photos of the issue you wish to claim warranty against.
- Email the claim form and photographs to us.
Will my claim be successful?
It very much depends on the problem and whether your item is still inside warranty. We look at each case with the aim of resolving the issue to your satisfaction. We use our trained workshop mechanics to assess and repair. We also raise issues to the manufacturers for repair and replacement. Each claim is thoroughly investigated to ensure we give you the best possible service